Refund & Return Policy

We are dedicated to providing a great shopping experience. If your purchase does not meet your expectations, you may request a return according to the policy below.

Return Period

Customers may request a return within 14 or 30 days after the delivery date, depending on the return option available for the order.

To be eligible for a return, the product must:

• Be unused and in original condition

• Include original packaging and all included accessories

• Be free from damage, wear, or signs of misuse

• Be returned with all parts included

We reserve the right to refuse returns that do not meet these requirements.

Items Not Eligible for Return

The following items cannot be returned:

• Personalized products

• Custom-made items

• Gift cards

• Digital products

• Clearance or final sale items

• Products marked as non-returnable

Return Request Process

Before returning any item, please contact customer support.

Please include:

• Order number

• Product name

• Reason for return

• Photos or supporting details when needed

Once approved, we will provide return instructions.

Refund Process

After receiving and checking the returned item, we will notify you of the refund result.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are not refundable unless the return is caused by an error on our side.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will review the request and provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping fees unless the return is due to a product issue or fulfillment error.

Contact

Email: tomokoeiler42@outlook.com